Skills & Competencies for IT Vendor Relationship Senior Manager

IT Vendor Relationship Senior Manager job profile

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JOB SUMMARY for IT Vendor Relationship Senior Manager

Designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards.

JOB RESPONSIBILITIES for IT Vendor Relationship Senior Manager

Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement.

IT Vendor Relationship Senior Manager SALARY RANGE

BASE 50%
$186,894
TOTAL 50%
$218,416
Job Level
M03
Job Code
IT10000408
Education/Degree
Bachelor's Degree
Reports To
Top Management

IT Vendor Relationship Senior Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Vendor Relationship Senior Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for IT Vendor Relationship Senior Manager

1 Job Family Competencies – Information Technology Infrastructure Library (ITIL)
Proficiency Level -3
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Describes the ITIL principles in providing effective helpdesk support.
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Level 2 Behaviors
(Light Experience)
Conducts post-event analysis using the ITIL problem management process to prevent further occurrences.
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Level 3 Behaviors
(Moderate Experience)
Makes platform decisions to align with ITIL best practices and governance.
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Level 4 Behaviors
(Extensive Experience)
Delivers structured operations to perform in accordance with ITIL concepts and best practices.
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Level 5 Behaviors
(Mastery)
Conceptualizes the configuration management processes to meet ITIL’s objectives.
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2 Job Family Competencies – IT Operations
Proficiency Level -2
Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Explains functions and responsibilities of IT operations in an organization.
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Level 2 Behaviors
(Light Experience)
Compiles feedback and data for regular performance reports in IT operations.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the maintenance and installation work in IT operations.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall effectiveness of the IT operations team to monitor performance metrics.
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Level 5 Behaviors
(Mastery)
Conceptualizes and implements affirmative action plans to enhance IT operation functions.
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3 IT Vendor Relationship Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Senior Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Senior Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for IT Vendor Relationship Senior Manager

1 Core Competencies – Business Relationship Management
Proficiency Level -3
Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Describes the processes of managing business relationships.
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Level 2 Behaviors
(Light Experience)
Documents the needs and wants of a specific partnership.
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Level 3 Behaviors
(Moderate Experience)
Conducts periodic reviews of business partner activity, issues and successes.
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Level 4 Behaviors
(Extensive Experience)
Creates metrics to evaluate business performance and identifies ways to increase the business value.
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Level 5 Behaviors
(Mastery)
Develops strategies for managing business relationships to drive value and success through partnerships.
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2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
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Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
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Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
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Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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3 IT Vendor Relationship Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Senior Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Senior Manager
Proficiency Level - 5

Summary of IT Vendor Relationship Senior Manager skills and competencies

There are 0 hard skills for IT Vendor Relationship Senior Manager.
10 general skills for IT Vendor Relationship Senior Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
10 soft skills for IT Vendor Relationship Senior Manager, Business Relationship Management, Budgeting, Planning and Organizing, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Senior Manager, he or she needs to be skilled in Business Relationship Management, be skilled in Budgeting, and be skilled in Planning and Organizing.

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